Refund policy

Return policy

Return period

You can request a return within 14 days of receipt.

Conditions for returns (souvenirs & textiles)

To be eligible for a return, the item must:

  • Be in the same condition as when you received it
  • Be unused and undamaged
  • Be unworn (for textiles)
  • Where applicable, have its labels/tags
  • Be returned in its original packaging
  • Be accompanied by proof of purchase (receipt/order confirmation)

Exceptions (food)

For food safety reasons we do not accept returns of food or other perishable or hygiene-sensitive products, unless:

  • The product arrived damaged, or
  • You received the wrong product.

Damage, problems or wrong delivery

Please check your order on receipt. Is an item defective, damaged or wrongly delivered? Contact us as soon as possible at store@dutchlocalfood.com with:

  • Your order number
  • A short description
  • Photos of the product and packaging (if applicable)

We will assess it straight away and find a suitable solution (replacement, credit or refund).

Requesting a return

Start a return by emailing store@dutchlocalfood.com.

Return address:
Dutch Local Food
Haven 16
1131 ER Volendam
Netherlands

Returns sent back without prior registration cannot be accepted.

Exchanges

Want a different item? The quickest way is:

  1. Return your current item (after approval)
  2. Order the item you want again

Sale items & gift cards

  • Gift cards cannot be returned.
  • Sale/discounted items cannot be returned.

Statutory withdrawal period (EU – 14 days)

If your order is shipped to an EU country, you have the legal right to withdraw within 14 days.

Please note: this right does not apply to products that cannot be returned for reasons of health/hygiene or because they are perishable (such as food), except in case of damage or wrong delivery.

Refunds

After we receive and check your return, we will let you know whether it has been approved. If approved, we will refund the amount within 10 working days to the original payment method. It may take a few more days for your bank or card issuer to process the amount.

Not received your refund after 15 working days? Email us at store@dutchlocalfood.com.