Shipping policy

Shipping policy – Dutch Local Food

Last updated: 4 November 2026

1. Shipping area

We ship orders from the Netherlands. We currently ship to:

The Netherlands & Europe
Dutch Caribbean

Your country not listed? Contact us at store@dutchlocalfood.com.

2. Processing time

We process orders as quickly as possible. Our standard processing time is:

1–2 working days (Monday to Friday)

Orders placed at the weekend or on public holidays are processed on the next working day. During busy periods (e.g. holidays/high season) processing may take a little longer.

3. Delivery time (indication)

Delivery times are indicative and depend on the carrier. Indication after shipping:

Netherlands: 2–4 working days
Europe: 3–5 working days

We cannot guarantee delivery times. Delays caused by carriers, weather, customs or other circumstances beyond our control are not our responsibility.

4. Shipping costs

Shipping costs are calculated automatically and shown at checkout, before you pay.

Our standard rates per order:

Netherlands: € 8.95
Belgium, Luxembourg, Germany, France, Spain, Italy and other EU countries: € 14.95
United Kingdom: € 20.00
Other countries (incl. Scandinavia, USA, Canada): shipping costs on request

Any promotions (such as free shipping) are also shown at checkout.

5. Track & Trace

Where possible, you will receive a Track & Trace link by email after shipping. Please also check your spam folder.

6. Delivery and responsibility

Once we have handed your order to the carrier, delivery is the carrier's responsibility. Of course we remain available to help if something goes wrong. Please check your order on receipt.

7. Food products (important)

We also sell food. To ensure quality and food safety:

Check on receipt that the packaging is intact and there is no damage or leakage.
Store products according to the storage instructions on the packaging.
In case of damage, leakage or wrong delivery, contact us immediately at store@dutchlocalfood.com with your order number and photos.

Please note: for food safety reasons, food products generally cannot be returned (see our return and refund policy).

8. Not at home / wrong address

Please make sure your address details are correct. If an order cannot be delivered because of a wrong address or because the parcel is not collected from a pick-up point, it may be returned to us. Any additional costs for reshipping may be charged to you.

9. Damaged parcel or missing items

Did your parcel arrive damaged or is something missing? Email us as soon as possible at store@dutchlocalfood.com with your order number and photos of the box and contents. We will quickly find a suitable solution.